All you have to do is listen
Posted in media, tagged coffee, starbucks on March 21, 2008 | 1 Comment »
If you haven’t heard by now Starbucks has announced a cool new way to interact with its customers and what a brilliant idea. It shows a real commitment to listen to your customers.
Jeff Jarvis points out correctly that the auto industry, airlines and others should have done this five years ago. I’ll add another industry [...]
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